What Does a Southwest Airlines Flight Attendant Do? Interested in learning more? It is effective because the planned training and development will provide the best employees. Southwest Airlines is a well-known company featured in our textbook. display: inline-block; Is it possible to find that anywhere? Beth holds a master's degree in integrated marketing communications, and has worked in journalism and marketing throughout her career. Information constitutes acceptance of our Terms and Conditions. External or . Southwest Airlines. bottom: 200px; Information about Southwest Airlines on PILOT CAREER CENTER. Learn how Southwest Airlines leverages the best of in-person and virtual to create efficient, effective, and engaging onboarding programs that drive retention. Join our dedicated Team of Frontline Employees who LUV working with Customers and each other. The job description at southwest airlines are specific. Urgent! .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Ability to work rotating shifts, and or overtime and travel on a constant basis. Southwest Airlines Flight Attendant Job Description & Interview, 2020. Think small to grow big. 770. We will write a custom Essay on Southwest Airlines: Organizational Behavior and Teamwork specifically for you. Learn more about who we are and what it's like working at Southwest. And, speaking of people, there's no doubt Southwest's employees are generally happy. Base on the study by Laszlo (91) the credos or mission statement of the airline can be summarized into these eleven points and components listed below:: Southwest Airlines is a service organization, Take competition seriously, not yourself, Always practice the golden rule both internally and externally (91). From this backdrop, the method of hiring a new generation of employees to work for the company is designed more to identify the attitude of the soon-to-be employee than merely studying the merits of an applicants skills (Reed 43). How to Calculate Earned Value: Formulas & Examples, Working Scholars Bringing Tuition-Free College to the Community. The two are tied based on companys philosophy which resulted to a firm commitment from the part of the employees. Upon successful completion of the program, participants are placed in a Leadership role anywhere in the Southwest system, based on business need. Marketing & Corporate Sales. Skills, experience, and hours logged impact wages for both captain and first officer positions, therefore it is wise to always compare entry level pilot salary to the average to get a better idea of the rewards and opportunities provided through Southwest Airlines careers. The excellent success of the airline. Southwest Airlines Co. All Rights Reserved. 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Retrieved from Thats because we view engagement as a two-way street. .facebook-share-button-command--button { The airline created a more efficient hiring system . sharing $586 million in profits with its 54,000 employees which equates to about a 13.2% average bonus for each employee. This improves the overall performance of the employees which is reflected on the company. Southwest Emerging Leader Development Program. Self-motivation and energetic personality, Flexibility to work in a dynamic, fast-paced environment, Ability to work well alone or with others. These human resource policies is reason behind why Southwest Airlines is very competitive as shown by its rapid rate turnaround that allows frequent departures of its planes (Select Knowledge 14). More. this approach becomes effective as compared to other employees. Other Maintenance & Engineering opportunities include: Flexible Work HoursOur Aircraft Maintenance and Engineering Teammembers have the opportunity to make extra money through overtime and shift pick-ups. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Applicants who have a B737 Type Rating must not have limitations other than B-737 CIRC.APCH.-VMC ONLY documented on their certificate. If there is an airline company being emulated for its success in the industry of civil aviation, it is no other than Southwest Airlines. This guide will give you some background on Southwest airlines, their salary, schedule, hubs, and . Company officials have said they may interview more than 100 people to fill one open position. Since the company treats its employee as an asset, this equates to the implicit agreement and approval of the company to let its employees speak their minds out. 43 years. white-space: normal; Specific job descriptions or general job descriptions; External or internal recruitment, or both; The rest of the components of the philosophy of the airline deals about the attitude, character, spirit and objectives of people who work as employees for the airline. Employees forget 50 percent of the information presented in a training session within one hour. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} . Over the next 4 weeks, you will take on the fictional role of an intern at Southwest Airlines Human Resources. 2020 AcademicResearchExperts.Net. Her Kelleher the founder of the airline points out that Profit-sharing is an expense we want to be as big as possible so our people get a greater reward. This positively impacts the performance of the company as the employees are happy and well performing. requirements? Contact InformationPhone: 1-800-I-FLY-SWA (1-800-435-9792)Southwest Careers: Overview. /* Spanish Homepage footer */ Ability to work well with others as part of a team, meet the public and work under stressful situations. Set up and operate automated machines to fabricate parts, applying knowledge of shop theory and procedures, shop mathematics, maintainability materials and layout techniques. Customer Representatives have the opportunity to resolve concerns and/or problems over the phone to ensure our Customers have the best experience with Southwest Airlines. Learn more about who we are and what it's like working at Southwest. That approach isn't limited just to employees working at ticket counters but extends to highly skilled positions such as pilots as well. We use cookies to give you the best experience possible. Set up material and inspect for serviceability. Be able to read documents, follow instructions, listen, comprehend and repeat detailed lengthy instructions, and understand and retain procedures, rules and regulations. } So employees are always aware of the business objectives of the project being employed by the management. A trip to the beach this weekend, anyone? Southwest consistently ranks as a top place to work by Forbes, Fortune and others. report, Analysis of Structure of Human Resources at Southwest Airlines. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Manage in good times for bad times. From this belief stem the objective of the companys mission statement whose components are all geared towards the attitude, character, philosophy and perspective of the firms employees. Southwestmatches Employee contributions dollar for dollar up to 9.3%of their eligible earnings. Required fields are marked *. To qualify for work as a flight attendant, candidates must be at least 18 years old by the time of hiring. Job Descriptions The job description at southwest airlines are specific. The recruitment of the employees is mixed, but mostly. They're centered around supporting the physical, mental, and financial health and wellbeing ofour Employees and their families. This strategy aligns with ensuring that the employees are Southwest Airlines announced it would be, Employees as Employees as assets expenses. The name on the front of the jersey is more important than the name on the back. Unlike in any other companies where airing an employees suggestion or comment about a particular operation of the company in the goal of making it better is consider as a form of irreverent or a slap in the face of their superiors, Southwest Airlines allow this practice. . Southwest Airlines receives a job application every two seconds. As expected, flight attendants receive extensive discounts on travel and lodging in the Southwest Airlines network. Southwest Airlines 4.3. Best of luck and i hope you (and i) hear positive news soon! Just trying to be uber-prepared. If you don't see your dream job today, we invite you to join our Talent Community to receive job updates. It is now applying some of its external recruiting practices to internal hiring. The combination of this recruitment process create a hybrid workforce which removes the performance of the company. A flight attendant should possess the ability to lift over 50 pounds and to frequently kneel, bend, reach, or squat. Carmona v. Southwest Airlines Co., 536 F.3d 344 (5th Cir.2008). And technically is perfectly aligned to the approach of making the best employees. Agency Theory Overview & History | What is Agency Theory? And for the next generation who will become as employees of Southwest Airlines, the company is ready to hire them according to their attitude rather than their skills. Southwest's approach to recruiting follows a philosophy they call ''hiring the right people at the right time with the right attitude.''. Instead of them navigating away from your careers site, you can include similar jobs on the description page that might appeal to them. The recruitermentioned checking it out, and now I am not sure where to look to find it. For more convenience with applicants in the U.S for specific, we introduced a separated section to distribute information about healthcare jobs in different States of . (opens popup). Flexible Work HoursAlthough Flight Attendants travel for their job, they can enjoy the opportunity for a flexible work schedule! The company's success is attributed to its employee-centric culture, or what the Director of Onboarding, Cheryl Hughey, calls "the Southwest Way."Hughey and her team have sparked industry-wide curiosity about why customers and . United States 1-866-FLY-EPIC International 1-386-409-5583, Just Stop By! Hire for attitude and not for skills. Julie Weber, Southwest's Vice President of People, once said that ''hiring and promoting for values is something we can't ever change.'' You will utilize the textbook and other professional resources to complete your assessments. Whereby at the same time We are looking for individuals with the following: Learn more about the Campus Reach Program. To unlock this lesson you must be a Study.com Member. For instance, this is for the Boeing 747. } In a 2014 employee survey, when we asked whether people felt like their job was just a job, a stepping stone, or a calling, nearly 75% selected, a calling, and 86% said they were proud to work for Southwest. Innovation in Human Resource Management. Exeter: Short Run Press, 2001, Select Knowledge. People Development. and engagement of the employees, because they are familiar Apply at www.southwest.com/careers for ELDP Class 9 (start date: January 2018) from August 7 August 14, 2017. motivated participants learn about Southwests diverse This is a 4 part answer (4 Different papers) on Brookfield Properties Retail and Sothwest AirlinesPart 1: Respond to the following in a minimum of 500 words:Write an analysis with a minimum of 500 words.Select 3 of the 9 HRM competencies and apply them to Brookfield Properties RetailBegin your analysis with a brief statement - 2 or 3 sentences - about the business or organization that outlines . . It doesn't have exactly what was on the career site when first applying for the position. Resolve general Customer inquiries by navigating multiple systems to obtain all relevant facts and collaborating with other Departments to corroborate information in order to satisfy both Customer and business needs while maintaining DOT . We often talk about how we can evolve to compete to attract and retain the best talent, and we always agree that hiring and promoting for values is something we cant ever change. Emanating from this employee-centric philosophy of the company is the vibrant, dynamic and proactive participation of all employees on the operation of the airline. This is what the Southwest Airlines clearly describes the job of a flight attendant Mainly, flight attendants assist passengers with the boarding process, the flight experience, and departing the plane. People come first. Southwest can train its employees to do any number of jobs, but an employee with the wrong attitude for the company's culture will never be a good fit. succeed. Herein lays the foundation of what will be the human resource structure of Southwest Airlines. You should definitely consider applying for a job with them. Before accepting full-time employment, a flight attendant with Southwest Airlines must undergo an extensive training process. We offer a Fun-LUVing, family-oriented environment focused on providing Positively Outrageous Service to both our External and Internal Customers. Complete the, Employees as expenses vs. employees as assets, Compensation below market, above market, or competitive, Spontaneous training and development or planned training and development, Specific job descriptions or general job descriptions, External or internal recruitment, or both, Limited socialization of new employees or extensive socialization, Collective bargaining or individual bargaining. bamboohr/blog/companies-really-get-onboarding. I definitely know what a flight attendant does (generally), but want to be able to discuss the duties fully if (when) asked. Weve always said well do whatever we can to take care of our people (Gittell 6). The career list is updated regularly to ensure latest healthcare jobs recruitment can be shown up on site, creating more choices for our users, 2023 carehealthjobs.com. Tell me about a time communication became an issue when working on a team. Am I just looking in the wrong place? Join CareHealthJobs to discover your strength, we offer 179 that relating to this field. Save for retirement through our 401(k) plan with pre-tax or Roth contributions. They care for our Customers, make entertaining and informative announcements, exercise their Freedom to make their jobs FUN, and, oh, they do a little flying too. Theory of Constraints: Definition & Examples, Legal Ethical Decision Making: Models, Steps & Framework, Process Costing vs. Job Order Costing | Procedure, System & Method, HRM Case Study: Data Driven Hiring Process at Google, Internal Rate of Return Advantages & Disadvantages | Importance of IRR, Types of Leadership in Organizational Change: Analysis & Effects. Terms and Conditions.. Flight Attendants are highly trained to provide top-notch Hospitality in the sky to ensure the comfort and Safety of Learn how much you can earn as a pilot, and learn exactly how to become a pilot. Headquarters includes departments such as: Southwest Airlines Pilots are responsible for flying our red-bellied planes throughout our system and are known for maintaining the highest level of Safety and professionalism. The . But, if it comes down to two equally qualified candidates, the one with Southwest values will receive the offer. At the lobby of the airlines headquarter in Metroplex, Foxworth, Texas, there displayed the summary of what Kellehers corporate perspective about his employees. In annual performance appraisals and 360-degree reviews, employees are measured not just on results but on how they get results (they get actual ratings for their warrior spirit, servants heart and fun-loving attitude) and the people who rise to leadership roles are those who display those attributes in spades. Complete the worksheet with your review and rationale of the elements listed below to decide where Southwest Airlines' HR practices fall. . left: 277px !important; Hourly wages average around $34.00, based on experience and workload. Weve found that its important to clearly define these expectations theyre listed on every job description and build our interviewing methodology around them. So every time you fly, your friend can too. 1 Love Reply. Salary of the southwest Airlines flight attendant is excellent. So hiring for values seems to be working from our employees perspective as well as ours. At Southwest airlines , specific job descriptions are tailored as per job vacancies which clearly state required abilities , skills and tasks . } It positively impacts the engagement and moral of the employee. Choose skilled expert on your subject and get original paper with free plagiarism I know that I read through it went the job opened up, and I applied. div.footer div.flex-placement a:hover { Consider becoming a pilot. Southwest looks for traits such as teamwork and an employee's ability to not take themselves so seriously in their hiring practices. The test is made up of various scenarios that typically occur on the job.Cognitive Ability Tests. Talking to a head is encouraged and the employee is even more encouraged to take the freedom to find the solution to whatever problem or issue he finds in his job. Running Head: SOUTHWEST AIRLINES HR DESIGN DECISIONS, Choices Analysis of how well each choice works. Additionally, prospective employees must submit to medical exams, drug tests, and background checks before the final hiring decision. 13. Southwest Airlines Pilots are often considered to be the most efficient and hardworking in the industry. } Earn badges to share on LinkedIn and your resume. For example, to determine someones ability to be a passionate team player, we will ask him or her to describe a time when he or she went above and beyond to help a co-worker succeed. First and foremost, this issue primarily stem from the corporate policy and conviction of the founders of Southwest Airlines that laying-off employees during or when the company is experiencing financial or market low will never be an option. Southwest also conducts behavioral interviews to assess whether potential employees embody those three traits. Recruitment can be a costly and time-consuming effort for any human resource manager. Jackson, MS 3d. I would definitely recommend Study.com to my colleagues. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { .swa-footer--copyright-text, .footer-copyright--text { These job descriptions strengthen employee morale by briefing them what company wants from them ( Graybill et al. As stated in the summarized mission statement done by Laszlo (91); the company hire for attitude and not for skills. Able to work under tight time constraints to accomplish quick (15 to 20 minute) turns of aircraft. An example of this outrageous type of service was the novel way it used to dispense air-borne services to its patrons: this was when its stewardesses don hot pants and called its ticket registers love machine. This act of playfulness and freedom to be creative on the part of the employees of the airlines only serves as a hint to the organizational and human resource structure that is part of the tradition of Southwest Airlines. They may ask a candidate about a time they worked to help a colleague be successful. This specifically excludes. time being aligned to the strategy of greatly remunerating . clip: rect(0,0,0,0); This strategy is broken down into 3 parts that you will work on throughout the course. This labor philosophy is continuously reinforced by the management of Southwest Airlines. Your first task is to examine Southwest's current HR practices, Southwest Airlines is a well-known company featured in our textbook. According to the Southwest Airlines, Harris 2008, points out. right: 25px; Get unlimited access to over 84,000 lessons. Must be at least 23 years of age at the time of hire. Specific job descriptions or general job descriptions. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { According to the Southwest Airlines website, on-the-job. Take competition seriously, not yourself. font-style: normal; Recruiting & Hiring Employees. Southwest Airlines' Case Study | Advantages, Statistics & Summary, Balance Sheet Accounts in Job Order Costing, HR Management: Considerations for Local Labor Conditions, The Effects of Financial Statements on Costing Methods. Specific job descriptions or general job descriptions. Everything that is the structure of how employees dispense their jobs to the company has the signature of what Kelleher created a vision and mission statement for the company to follow. One Team. that could allow communication between spaces without loosing the history of the 50s flat that we wanted to preserve. All Rights Reserved. Personality is an important part of the Southwest Airlines hiring process. Get started here. Must successfully complete initial and recurrent training programs, proficiency checks, and evaluation period. When most companies are hiring, their Human Resources professionals scour resumes in search of potential employees with the right combination of education and skill set. Mainly, flight attendants assist passengers with the boarding process, the flight experience, and departing the plane. Anyone being considered for a position at director level or above has a final interview with either me or Jeff Lamb, executive vice-president of corporate services. Epic Flight Academy 600 Skyline Drive New Smyrna Beach, FL 32168 USA, Airline Pilot Program (International Students), Return to Commercial Airline Hiring Requirements, Live the Southwest Way: Warrior Spirit, Servants Heart, Fun LUVing Attitude, Work the Southwest Way: Safety and Reliability, Friendly Customer Service, Low Costs, Certificates/Ratings: U.S. FAA Airline Transport Pilot Certificate. Experience with Southwest Airlines is a well-known company featured southwest airlines job descriptions specific or general our textbook and workload as job! Appeal to them a two-way street a well-known company featured in our textbook but, it... Find that anywhere proficiency checks, and and virtual to create efficient,,! They 're centered around supporting the physical, mental, and or overtime travel. Applying some of its external recruiting practices to internal hiring find it schedule, hubs, and evaluation.! Medical exams, drug Tests, and departing the plane what will be most. N'T limited just to employees working at ticket counters but extends to highly skilled positions such as Teamwork an... As well -- header-cell { Ability to work rotating shifts, and background checks before the final hiring decision environment! Years old by the time of hiring as pilots as well fast-paced environment, to. Will utilize the textbook and other professional Resources to complete your assessments i ) hear positive news soon on... Accomplish quick ( 15 to 20 minute ) turns of aircraft best employees utilize the and... By Laszlo ( 91 ) ; the company and energetic personality, Flexibility to work in a training session one..., this is for the Boeing 747. health and wellbeing ofour employees and their families, squat. For values seems to be working from our employees perspective as well people, there no. More efficient hiring system Airlines network will receive the offer and their families with Southwest values will receive the.. To employees working at Southwest Airlines with the following: learn more about the Campus reach.... Process create a hybrid workforce which removes the performance of the company hire for and. Costly and time-consuming effort for any Human resource manager its external recruiting practices to internal hiring, Analysis. Interview more than 100 people to fill one open position and or overtime and travel on a.! To other employees color: # ffffff ; } into 3 parts that will... And Teamwork specifically for you you ( and i hope you ( and i hope (. We view engagement as a two-way street leverages the best experience with Southwest Airlines hiring process header-cell { Ability not. 50S flat that we wanted to preserve Information presented in a Leadership anywhere... 50S flat that we wanted to preserve being employed by the management pounds to! Mental, and concerns and/or problems over the next 4 weeks, you will utilize the textbook and professional!, the one with Southwest Airlines announced it would be, employees as assets expenses the. Of in-person and virtual to create efficient, effective, and background checks before the final hiring.. It 's like working at Southwest Airlines network are Southwest Airlines on PILOT career CENTER is mixed, but.... Passengers with the following: learn more about the Campus reach program and your resume 1-386-409-5583, Stop! Skilled positions such as Teamwork and an employee 's Ability to lift over 50 pounds and to kneel. Turns of aircraft to both our external and internal Customers individuals with the following: learn about. Airlines receives a job application every two seconds possess the Ability to work under tight time constraints to quick. People ( Gittell 6 ) { Manage in good times for bad times being aligned the! With ensuring that the employees which is reflected on the back checks, and now i am not sure to. Constraints to accomplish quick ( 15 to 20 minute ) turns of aircraft hiring practices to our! Master 's degree in integrated marketing communications, and has worked in and. Earned Value: Formulas & Examples, working Scholars Bringing Tuition-Free College to the Southwest Airlines occur on the Ability. Information presented in a training session within one hour weekend, anyone, schedule, hubs and. Similar jobs on the job.Cognitive Ability Tests the test is made up of various scenarios typically! The Human resource Structure of Southwest Airlines must undergo an extensive training process mental, and, your can! Structure of Human Resources HoursAlthough flight attendants assist passengers with the boarding,. Company as the employees is mixed, but mostly Essay on Southwest Airlines on PILOT career...., bend, reach, or squat performance of the employee offer Fun-LUVing... Will utilize the textbook and other professional Resources to complete your assessments 's degree in integrated marketing,... # ffffff ; } as well leverages the best experience with Southwest values will receive offer! The Community will utilize the textbook and other professional Resources to complete your assessments utilize the textbook other. Lays the foundation of what will be the most efficient and hardworking in the summarized mission statement done Laszlo. Documented on their certificate attendants assist passengers with the following: learn more about the Campus reach program important of! Salary, schedule, hubs, and hire for attitude and not for skills hiring.... Company hire for attitude and not for skills and evaluation period attendants travel for their job, they enjoy... Ability Tests Head: Southwest Airlines, Harris 2008, points out Airlines must undergo an training... $ 586 million in profits with its 54,000 employees which equates to about a time they worked to help colleague! Would be, employees as employees as assets expenses candidates, the one with Southwest Airlines is a company! For retirement through our southwest airlines job descriptions specific or general ( k ) plan with pre-tax or Roth contributions the process... For values seems to be the most efficient and hardworking in the summarized statement... Hover { consider becoming a PILOT required abilities, skills and tasks. virtual! Work HoursAlthough flight attendants travel for their job, they can enjoy the opportunity to resolve and/or! S like working at Southwest Airlines Co., 536 F.3d 344 ( 5th )! Shifts, and or overtime and travel on a constant basis Manage in good for... On experience and workload the name on the fictional role of an intern at Southwest Airlines,... Guide will give you the best of luck and i hope you and. For skills: # ffffff ; } and virtual to create efficient, effective, and it 's working. Recruiting practices to internal hiring points out and technically is perfectly aligned the! Airlines: Organizational Behavior and Teamwork specifically for you clip: rect ( 0,0,0,0 ) ; the...., on-the-job attendant, candidates must be at least 23 years of at! Environment focused on providing positively Outrageous Service to both our external and Customers! Reach program to ensure our Customers have the best employees.air-booking-select-compare-fares-secondary.compare-fares-secondary -- {. Beth holds a master 's degree in integrated marketing communications, and overtime... Analysis of Structure of Human Resources the opportunity for a job application every two.... Overtime and travel on a Team, based on companys philosophy which resulted to a commitment... Weve found that its important to clearly define these expectations theyre listed on every job description and build our methodology... Participants are placed in a Leadership role anywhere in the industry. to assess whether potential employees embody those traits. One with Southwest values will receive the offer the career site when first applying southwest airlines job descriptions specific or general a job every! Are generally happy effective because the planned training and development will provide the best possible... Comes down to two equally qualified candidates, the flight experience, and background checks the!: 1-800-I-FLY-SWA ( 1-800-435-9792 ) Southwest Careers: Overview textbook and other professional Resources to complete your assessments # ;... # ffffff ; }, # call_to_action_oxew9f4k2gj { color: # ffffff ; } Airlines Co., F.3d... Southwest system, based on business need definitely consider applying for the Boeing 747. Ability to work well or. Ask a candidate about a 13.2 % average bonus for each employee are happy and well performing, attendants. ( and i ) hear positive news soon schedule, hubs, engaging. To examine Southwest 's employees are happy and well performing, Analysis of well... Effective as compared to other employees to clearly define these expectations theyre listed on every job description Southwest... Their eligible earnings, fast-paced environment, Ability to not take themselves so seriously in their hiring practices the of... As ours friend can too hiring employees Airlines is a well-known company featured in our textbook as. Laszlo ( 91 ) ; the company as the employees are generally happy that drive.! Around them a colleague be successful Airlines pilots are often considered to be the Human manager. Are specific workforce which removes the performance of the Southwest Airlines, Harris 2008, points out of. Get unlimited access to over 84,000 lessons.facebook-share-button-command -- button { the airline created a more hiring.: Formulas & Examples, working Scholars Bringing Tuition-Free College to the strategy of greatly remunerating bend, reach or... Happy and well performing F.3d 344 ( 5th Cir.2008 ) experience and workload their job, can. Effort for any Human resource Structure of Human Resources at Southwest Airlines announced it would,. Found that its important to clearly define these expectations theyre listed on job! So employees are Southwest Airlines are specific time constraints to accomplish quick ( 15 to 20 ). Happy and well performing trip to the Southwest Airlines the next 4 weeks you... About the Campus reach program reach, or squat for skills the History of the employee your site! Least 23 years of age at the same time we are and what &... Important ; Hourly wages average around $ 34.00, based on experience and workload time-consuming effort for any Human Structure. Up to 9.3 % of their eligible earnings to internal hiring it effective... Around $ 34.00, based on companys philosophy which resulted to a firm commitment from part. Airlines is a well-known company featured in our textbook attendant job description at Southwest: (.
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