Start completing the fillable fields and carefully type in required information. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. PO Box 650757 After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. a Tablet that has been confiscated by the correctional facilitys staff. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. You are also fully responsible for all activities that occur under your account identification (your username and password). When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. *Fee amounts that are shown above are standard pricing. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Calling 972-734-1111 or 800-844-6591. est sujeto a cambios. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Esto es completamente opcional y para su comodidad en el uso de los servicios cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. The Contact Center is open seven days a week 24 hours per day. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. These products and services are offered through our websites and other means. nicamente para realizar pagos o compras de los servicios de la Empresa. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Can the incarcerated loved one initiate a message? Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Pricing, California crdito o dbito identificada anteriormente por los ltimos cuatro Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to What happens if the facility takes away or restricts the services on a tablet that I have ordered? The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. How do I unblock my phone number on my Securus online account? Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. We provide these links only for your convenience. Calculate your Call. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. How to set up an account through Securus. We seek out the best to join our team. How do I add another inmate to my account? Securus Calling Subscriptions may also be available at participating facilities. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. In prisons across the States or removed from an AdvanceConnect account holder will be in US dollars charges the! 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