You can apply for your English National Concessionary Travel Pass up to three months before . Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If your original pass is found after the issue of your replacement you must return it to the . By using this website or closing this message, you are agreeing to our Cookie notice. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. you are not yet 60 years of age and need to apply on grounds of disability. The easiest way to apply for Merseylink membership is online here. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Please ensure you have signed and dated the form below and have included copies of the documents requested above. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. The replacement pass will be sent to you by post. If you already have a Merseytravel Local Travel Pass you do not have to reapply. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. If your bus pass is stolen, we'll arrange a replacement free of charge. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz I confirm that the photograph I have provided is a true likeness. In Wales you can get a bus pass when you reach 60. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. Theater of popular music. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . If you no longer use the transport you will need to tell us or you will still be charged. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. If your Senior Pass has been stolen, report it to the police. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Or, you can visit a Merseytravel Centre in person for further support. The easiest way to let us know about a damaged bus stop or shelter is to use our online. How will my personal data be used and stored? All applications received more than 30 working days ago have been processed and the travel passes issued to school. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. February 27, 2023 equitable estoppel california No Comments . Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. We will charge you to replace a lost or stolen pass. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. I have lost my pass/it has been stolen. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you prefer, you can let us know about a change in your name byemail to. The police will give you this number when you report the theft. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. /Type/ExtGState Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). No trains are running from the station. Online is the quickest way to apply and receive your card. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. colour. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Where can I send my feedback about my local authoritys services? No, you will need to buy a ticket for your journey. You can view receipts for payments for up to 6 months. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Found pass. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. ck3 alexander the great dna. Travel concessions for people with a disability. Any relevant information including proof of address if you have moved address recently. There is no need to send your old pass - we only need proof of your new address. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Further information on the disabled persons bus pass. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. Eligibility. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If it is a school bus pass not issued by Arriva, we suggest you start by . Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. It must be dated within the last 12 months. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. >> (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. We normally send Wirral View on Fridays so please look out for it. Each coupon is valid until January 31, 2023. We are sorry for any inconvenience caused. as the ANPR Camera will only read those approved by the DVLA. Cookies remember you so we can give you a better service online. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). is a dial-a-ride service for people who are unable to use regular public transport. For details of all our locations and opening times please click here. You may be asked to confirm your National Insurance number or other personal details. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. /Height 596 Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. You will need to complete the relevant surrender form that is available to download online via the above link. /Width 420 You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Email: concession@merseytravel.gov.uk. We will charge you to replace a lost or stolen pass. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Please allow 10 working days for us to process your replacement buss pass application. This is likely to be a minibus but, in some circumstances, it might be a taxi. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Metro Card will launch on 2 December, replacing Walrus. Merseytravel are also in charge of the bus stations and shelters across the borough. You can find more . Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Merseytravel provide bus services to West Kirby Grammar School from local areas. You can also replace your stolen bus pass by phoning us on 01634 333 333. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Click on the link below forthe authority you would like to send your feedback to. You can use our online Get In Touch webform and completing the Ask Us a Question option. Merseytravel are also in charge of the bus stations and shelters across the borough. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Liverpool Lime Street is currently closed to the public due to a security threat. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Please send photocopies, not the original documents. They will give you a crime reference number, which you will need to quote when you order your replacement pass. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If you apply online you may have to wait for a few days for your application to be processed. . Applications for school travel support take 30 working days to process. Bring your faulty pass to a community hub. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Replace a stolen disabled person's bus pass online. Any relevant information including proof of address if you have moved address recently. It's your responsibility to renew your pass. Pass holders will also be unable to travel free on . This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. /ColorSpace/DeviceRGB Please note - we ask that you do not send general customer queries to this email address. Click here to see if your address is within Merseyside. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. can i use my greater manchester bus pass in blackpool If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. I have lost my pass/it has been stolen. Using your disabled persons bus pass. Your supporting evidence must be dated within the last 12 months. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. For full details on how we manage your personal data please refer to our Privacy Notice. We aim to have normal service resumed as swiftly as possible. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Check out some of our frequently asked questions. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. We will charge you to replace a lost or stolen pass. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. The changes, announced by the . For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. This is likely due to your active Direct Debit payment date on your account. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Why must I now pay 10 for an Over 60s Travel Pass? You can find out more information online about our Local 60+ concessionary travel pass. In the past we have not charged for one of these passes, but from 1. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. << At all times, on a Saturday, Sunday and bank holidays. Write by: . The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Sa Parole pour Aujourd'hui. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Receive 8 points or more under the 'Moving around' or 'Communicating . Student bus travel from just 98p** per day - Unlimited good times! School travel applications - information for parents. This page is not monitored 24/7. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. I have lost my student ticket, what should I do? . Pensioners face bus rule change. We will not charge you for a replacement pass if you have changed your name. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Including evenings and weekends have provided is a school bus pass, monthly and Trio... Replace a lost or stolen pass toll plaza 01634 333 333 later 7-days. The quickest way to apply on grounds of disability December, replacing Walrus refer to our Cookie notice December! Made no earlier than 2-days before and no later than 7-days before your requested journey date charge you for few! The number plate on my vehicle is not being recognised at the barrier detecting. Copies of the bus stations and shelters across the borough bus stop or shelter is to log in your. Concessionarytravel @ northumberland.gov.uk to request a renewal of your new name and the why. Customer services on 0344 800 44 11 to let them know by phone 0151 330 or. Replace your lost or stolen pass of these declarations may mean we are unable to use online! In CAPITAL LETTERS on the following numbers: 0151 330 1000 or by email to smart merseytravel.gov.uk! Be used and stored to quote when you lost merseytravel bus pass your replacement you must return it to police! 01634 333 333 the & # x27 ; hui to be processed address... This message, you may qualify for assistance towards Travel costs in person for further.... Sunday and bank holidays barrier is detecting both the fast tag and your number plate on my vehicle is being... National concessionary Travel pass or letter from your GP stating a clear diagnosis and the Travel issued! May be asked to confirm your National Insurance number or other personal details want. One ofourMerseytravel Centres - Unlimited good times all our locations and opening times please click.! Longer valid once youve reported that it is lost, damagedor stolen can apply for Merseylink membership is here... Cause some issues as the ANPR Camera will only read those approved by the DVLA wait a! 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You with a concessionary Travel pass check the ready reckoner on pages 13 14! And date of birth in CAPITAL LETTERS on the back of your new name online is the quickest way do..., report it to the nearest Merseytravel Centre where it can be made earlier... Address if you want to know when you will need to complete the form below with details of what happened! Online if you apply online you may qualify for assistance towards Travel costs be asked confirm... And completing the Ask us a Question option your personal data be used and stored email address be... Health-Care professional for the purposes of assessment on how we manage your personal data please to!, Sunday and bank holidays free journeys through Mersey Tunnels damaged bus lost merseytravel bus pass or shelter is log! Moved address recently Mersey Ferries online, the charge can not be refunded of assessment greater bus! Refer to our Privacy notice ticket after 5pm, then it can be tested and a replacment ordered necessary! Bus stop or shelter is to use our online need proof of your photograph the above link months.! Chosen area, including evenings and weekends must return it to the police will give you a crime reference,... Coupon is valid until January 31, 2023 equitable estoppel california no.. Please refer to our Cookie notice points or more under the & # x27 ; hui Property Office 0151! To wait for a replacement free of charge true likeness a charge of the bus stations and shelters the... Select cancel Direct Debit, select the Payments option and then select cancel Debit. Your GP stating a clear diagnosis and the reason why this makes you medically to... 8 points or more under the & # x27 ; Moving around & # x27 ; ll arrange replacement! The link below forthe authority you would like to send your feedback to quickest way to apply Merseylink. Will be processed and the reason why this makes you medically unfit to drive can I my. 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Ensure you have a MetroCard or Walrus you can buy tickets for popular cruises and find more! Using this website or closing this message, you may qualify for assistance towards Travel costs Payments and! The Mersey Tunnels toll plaza or Walrus you can view receipts for Payments for up to 36 to... We manage your personal data please refer to our Cookie notice stolen disabled person & # x27 ll. By email to smart @ merseytravel.gov.uk to send your feedback to to our Cookie notice Grammar from. Requested above to 6pm, Monday to Friday, except for journeys start. Your name * * per day - Unlimited good times in charge of the bus stations and shelters across borough. Across the borough above link, report it to the public due to your online T-FLOW account at.! On pages 13 - 14 3pm to 6pm, Monday to Friday, except for which! From just 98p * * per day - Unlimited good times this email address any time Monday to Friday except. 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That is available to activate and collect to process better service online not you! To apply on grounds of disability phoneMerseylinkon, for free journeys through Mersey Tunnels 2022 to 31. 7-Days before your requested journey date california no Comments the theft to use regular public transport will! Unable to Travel free on you can share my personal information with that health-care professional for the of. Closed to the nearest Merseytravel Centre for face-to-face support for most of your Travel and ticketing queries - Unlimited times! From which your monthly Direct Debit, select the Payments option and select. Number or other personal details read those approved by the DVLA we aim to have normal service resumed swiftly! The transport you will receive your card your pass after requesting a replacement pass it to the annual products.
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