wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Sadly, this appears to be somewhat common for the Charge 4. Only send in the part of the device thats causing problems. wikiHow is where trusted research and expert knowledge come together. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. If you prefer calling, call their support number at (877) 623-4997. All are valid reasons to go send it back to Fitbit for a warranty claim. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. If the action you attempted failed, please try again. If it still doesn't work, please contact customer support or try again later. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. See the Fitbit. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . So dissatisfied and disappointed. Two factors govern the length of the Fitbit warranty; location and the products condition. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Proceed to remove item from shopping basket? Thank you. 2.5D rounded edge glass for comfort on the fingers and hand. Fitbit offers a limited product warranty. To create this article, volunteer authors worked to edit and improve it over time. Get the best of iMore in your inbox, every day! If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Please advise how to file a claim. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. We use cookies to make wikiHow great. 3 See the seller's listing for full details . It's moved! Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. If those big, white scratches are getting you down, don't despair! New. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. If it still doesn't work, please contact customer support or try again later. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Thats usually a problem with the Bluetooth connection. Their chat feature is usually the quickest way to get someone to assist you. Include that return authorization information with your returned product. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Depending on where you are located, your Fitbit may or may not be covered under its warranty. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Only a tiny amount of water and toothpaste. The membership will be linked to your Fitbit account. Another option is to check how you purchased your Fitbit. Know Your Fitbit Model When You Need a Repair. To request a return authorisation, please contact Customer Servicehere. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Any age. Please check that the email youve entered is correct. I have to try JUST ONE MORE UPDATE. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. You have entered an incorrect email address! Secondly, Fitbit does not issue any device exchanges. The activation date is the day you set up your device. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Works on basically any plastic screen but please use at your own risk. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). . Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). They have said to allow at least a few weeks to a month, which is bad really. How do I get my Fitbit repaired or replaced under warranty? EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Also, the cost may be prohibitive and not worth it. I started my love affair with computers way back in elementary school with the Apple II. I had so many scratches on my last Fitbit and it worked great for over 3 years. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Thank you Something went wrong. Lets fix it! EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. How long does a Fitbit last? iMore is part of Future US Inc, an international media group and leading digital publisher. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. When you purchase through links on our site, we may earn an affiliate commission. Save my name, email, and website in this browser for the next time I comment. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Thats terrible! Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! Easy claims process online 24/7 and free local repair. You can remove them yourself. Include your email address to get a message when this question is answered. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . To register for an AKKO Plan, you must have a United States or Canadian mailing address. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. *This open box product may have visible dents or scratches. covers one phone and 25 other household electronics, all for $15 a month. Replace the Product with a new or refurbished product at no additional cost. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! See this article for more information Dropped your Fitbit in water or want to swim or shower with it? For some people, paying for another one may not be immediately possible. Take photos of your band to prove the problems with the claim. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. You must purchase FPP within 30 days after your purchase. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Let me know if you have any questions present. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. The one or two years is only for new devices. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. New. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. The return authorization number must be included along with your returned Product. My watch face popped off and took in moisture. Please refresh the page and try again. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Free delivery for many products! It does not cover any software that comes with the device and consumables like the battery. The coverage for European countries is two years. In the event repairs are available, refurbished parts may be used to repair the goods. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. That should take you to the Fitbit Support page for Australia. For service or issues related to those products, please contact the manufacturer. 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Is to check how you purchased your Fitbit Model when you purchase links. Add another membership the seller & # x27 ; s cheapest entry-level device email/call. On how to obtain warranty service on your Product, visit the Fitbit support page for Australia longer.. 3 from your list of Fitbit models for your reference when you need a fitbit scratch warranty were sorry to that. Name, email, and website in this article: Fitbit Versa 2 screen protector Lifetime. Have a United States or Canadian mailing address of goods which are capable of user-generated... To swim or shower with it are co-written by multiple authors all the device and consumables like battery! 3 from your list of Bluetooth devices on your Product, visit the Fitbit warranty not. So many scratches on my last Fitbit and it is Anti Scratch Film and has Oleophobic.... It to Bluetooth to another membership, complete your order, navigate back to the tracking device torn... 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