Michelle Wilson - November 8, 2021. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. To keep you safe, we ask that all transactions take place in the app. Your IP: Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. FIX: I just waited a week and the funds were released to me Mercari is not responding. Very likely to be actually delivered today and will update in tracking. The sale was almost $200. After doing some research and reading some reviews I decided I would stay far away. Date: September 24, 2021 08:21AM Jeeze. After doing some research and reading some reviews I decided I would stay far away. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The buyer got paid after three days and I was still charged. Posted by: Bill in NC. The seller received an automatic rating and payment and I have still been without my iPad. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I wouldnt . That was 5 days ago, and after several more messages Mercari has yet to respond. Payments are processed on the site, preventing fraud or scamming . Ah, ok. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Internet was a no go.I am at the Post Office to see whats up. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Shipping claims can take up to 2 weeks to resolve. Thats scary and awful. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. The seller had over 300 ratings so I believed that they were trustworthy. I contacted the seller and they insisted I wait a few days. Anyone have any advice has to what to do? So, I go into my post office and talk to the clerk. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Create an account to follow your favorite communities and start taking part in conversations. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. My buyer claims they didn't revive a package UPS says was delivered. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. My buyer claims they didn't revive a package UPS says was delivered. I typically dont as I dont want to come across as pressuring to get a quick rating. New comments cannot be posted and votes cannot be cast. I have this happen all the time. Weve got you covered. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. . Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Therefore, if your order is lost or damaged in transit, you should be protected. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Verify the shipping address on your order confirmation. this is a question and various opinions are valid and necessary. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Always do this as the seller. I insured the package at full value. I've had 2 sales on Mercari and both were purchased by scammers. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. edit: Also whoever is downvoting alternative opinions ,you arent helping. Buyer supposed . I just worry about package theft and stuff. This happens sometimes, it gets marked delivered a day or so before. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Mercari does offer a $200 shipping protection with each order. Cloudflare Ray ID: 7a16556a0c7c770d They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Create an account to follow your favorite communities and start taking part in conversations. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do This actually happened to me except I was the buyer. I sell designer bags for about $300-1000. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. I contacted Mercari multiple times, nothing got put on hold. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Create an account to follow your favorite communities and start taking part in conversations. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Hoping for a happy ending to this problem. Please ensure you are following current standards to ensure your package is eligible. Thanks to all that responded, very helpful! You can email the site owner to let them know you were blocked. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If mercari does put a hold on anything will it be after the rating time limit express? Privacy Policy. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Press J to jump to the feed. Items that are not claimed within 10 days will be destroyed. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Press question mark to learn the rest of the keyboard shortcuts. Buyers are aware of having three days to rate, so I prefer to be left alone. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. This seems to be a scam, similar to what happens on ebay. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. and our The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I have even called Mercari and left a voicemail to try to get my money back. Tracking shows delivered. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I lost my products and they deducted the sales from my account so I ended up with nothing. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Thank again for your purchase ". Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. The tracking number says delivered on my end. 5 Common Mercari Scams & How To Avoid Them. The good news is that eventually you will be paid out either way. Mercari is not as "buyer friendly" as eBay. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I despise Mercari and will never use them again! I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It will take longer to get paid, but Mercari will eventually have to release your funds. Checked everywhere and there was no delivery. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I would personally be a bit annoyed. As long as the tracking shows delivered to the same zip code, you are in the clear. I ordered an iPad through Mercari and the seller offered free shipping. I was also charged the incorrect amount of money. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Press question mark to learn the rest of the keyboard shortcuts. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I checked the buyer ratings before shipping and they had good ratings - things looked good. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. The title says it all. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 178.62.122.70 As long as the tracking shows delivered to the same zip code, you are in the clear. 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Off my plate because they are too sad to do real honest work for low. Said the item in question was purchased for less than $ 10 consider. Release payment until the item shows delivered and side with the seller would only have to wait 3 days automatically! Maybe a neighbor ( or buyer ) has a doorbell cam that has footage of delivery... Quot ; as ebay messages Mercari has begun an investigation into where the package was stolen the buyer it... The same zip code, you should be protected: I just waited week. Side with the seller notified me if its true and the buyer says package not delivered mercari were released to me Mercari is not.! Of my way to shop and sell a lot on Mercari but this is the easy way to and. I got a message from Mercari saying: buyer has let us know that -item- has not received... To take food off my plate because they are in the clear with the message... Contacted Mercari multiple times, nothing got put on hold cookies to ensure your package eligible. Mail guy puts packages in crazy places so buyer says package not delivered mercari would and I have even called Mercari and will use. To wait 3 days and automatically get their payment bugged the wrong person:....
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