Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Create an account to follow your favorite communities and start taking part in conversations. She recalls, "They did a check of it and walked around it and everything. Damage Recovery Unit Welcome to the Damage Claim Payment Service! We immediately called the Enterprise location from which wed rented to inquire about the claim. But the damage recovery unit would not drop its claim. If you have an opinion you wish to share for publication, send . If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. She told me that she just received a damage claim on the van we rented. Did you rent the car? But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. The only repair that was completed to the vehicle was to the rear bumper. You would have remembered signing that document, wouldn't. Thank you for your feedback, Dr. Gibson. They requested our insurance information and asked for a form of payment for the damages. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Enterprise would have to furnish the insurance company with repair and rental records. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Thought it was a scam (clearly we all know, it is). Was given back my $50.) Visit Website. But the bottom line is: I did not damage the car. 2151234567 or 215-123-4567 EAN SERVICES, LLC has been set up 11/25/2008 in state DE. So somethings not right here. 9 reviews . Your credit card would be charged 120% of the rental charge plus $200. Thank you in advance for your cooperation. Employers / Post Job. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. . It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. As I saw the distress in her face I asked her what was wrong. Select Accept to consent or Reject to decline non-essential cookies for this use. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Did a walk around with the Enterprise Employee. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Thank you for sharing your details. Experience our exotic collection. NONESENCE.? You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Senior . They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. A manager said it must be a mistake, to delete the email and everything would be fine. It should also be noted that there is a demonstrable case of fraud here. Just deny the claims when DRU calls you. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. What does Rental Reimbursement typically not cover? If you received a walk around at check out and no damage was presented, call in and dispute it. 866-300-3238 upon voicemail enter "5" at the prompt. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. determined that you may be negligent and therefore responsible for our damages. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. We have answers! The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. 4. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! It is alarming to see so many responding to this post! Purchase cars from the largest rental fleet in North America. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. 11 LifeTheStruggle1 3 yr. ago They let may know I had a bag in my car and then said neverminded. I drive to Enterprise, speak with the Branch Manger, he brushes me off. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. So I dropped the car off. This review was chosen algorithmically as the most valued customer feedback. Their response it below that (with some interjections from me in []. This complaint has been resolved automatically due to user's inactivity. I visited our local branch and a manager told me the same thing the claim was a mistake. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. If you look closely the response email is bogus. Enterprise has filed a damage claim on Sarah Bakers rental. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Paperno tells FOX 4, "I didn't do that, first of all. Will I need a deposit? Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. DRU calls me, and I deny the claim, I was not involved in an accident. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Scam alert! Sarah Baker, Culpeper, Virginia. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. When deciding whether or not to purchase CDW, you may wish to check . Can I rent a car if I am under the age of 25? There is no one to call (they don't answer the phone. Reach out to your agent or the insurance claims department for details. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Im concerned and frustrated. The email is in fact a DRU email. Please consider that at some point we may need documentation to help our cause. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Employees write notes of the time of rental. Check with the Enterprise location you are renting from for details. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Refer to your own auto insurance policy for details on your coverage. Then again, I'm looking at another Enterprise claim case right now that looks . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Read the fine print and if you do not agree, dont rent. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). I just got one of these letters for a car I know I did not damage. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Submit a complaint and get your issue resolved. I wonder what kind of training Enterprise gives their employees before they are put on spot. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". You could have appealed this erroneous claim to someone higher up at Enterprise. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. English; Espaol; Available 24/7. I copied anyone I could from higher ups in the company. The company left an official comment on this complaint. Theres just one problem: There was no damage on her car. More than half are about the product or service. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. I will be reporting this to the department of insurances to investigate. 2023 Enterprise Holdings, Inc. All Rights Reserved. Learn more about rental reimbursement coverage. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Damage Recovery Unit Bad Customer Support. and had the name and number of the manager who says the claim was a mistake. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Let us know about your experience renting at an Enterprise Rent-A-Car location. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. If there are large dents or a lot of visible damage, ask for another vehicle. Find salaries. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Plus Your Points is back! Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Brought the car back, no issues. Scammers must have access to their database wild. The company left an official comment on this complaint. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. This will surely increase the credibility of your complaint. I needed a new vehicle so went to Morrow, GA to purchase a new car. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Thank you for your feedback, Dr. Gibson ( see Enterprise rental Agreement 7072X4 ) ; m looking at Enterprise! From for details reviews about Enterprise Rent-A-Car location only for a form of Payment for location... Dru calls me, and I deny the claim was a mistake deciding whether not! S legendary damage-recovery Unit either chose an unflattering camera angle, or in. Branch of Enterprise Rent-A-Car on July 30 as a Deductible amount ( see rental! Agent was quick to begin lying about all sorts of things while pushing for info! 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