Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. A refund fee will also apply. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. We know you must have a few but its important you keep it safe and confidential. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. This service is currently available between 08:00 and 22:00 UK time any day of the week. We are not responsible for any loss or damage that is not foreseeable. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. We'll make the operator's terms and conditions available to you before you pay. In all, thetrainline.com uses 2 work email formats. Trainline publishes the names of its . Average wait. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. Please go to "Manage my Railcard" on the website homepage to log in to your account. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. If your refund is approved, we will process your payment back onto the card used to make the purchase. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. You can travel anytime on weekends and public holidays. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). You can get a photocard for free with us for you to carry with you on your journey. . Choose which Google mailbox you want to alter. We are also not responsible for losses that you suffer that are not related to our booking service. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. Customers from UK, for Eurostar and European journeys. Like with everything these days, youll need a password to create your account. This will open Add Another Email Address box. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. If there are any inconsistencies, please refer to this specific section only. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Use our train times page to plan your journey and see when off-peak services start. In case of problems please contact the relevant third party provider. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Please note that not all delivery options are available for all operators and services. Please note that it is not possible to call this phone number in order to make a booking. Company No. Click on My Account and login 2. Each day pass remains valid until 04:29 on the day following activation. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Are there any postcode restrictions for Next Day Delivery? Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Step 2 Click on Personal info in the left sidebar. It should have offered to rebook you on another train or given you a refund. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. You must be aged 16 years old or over to buy a Network Railcard. Call us between 08:00 and 12:00 CET Monday to Friday. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Then, click on the my account icon and select "My account" 3. The Promo Code is subject to Trainlines terms and conditions (9.5). Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. You can manage your UK coach booking with National Express through us. Google Account email. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). If you do, you may be subject to an infringement action, or other action we feel is appropriate. It would also bereally handyto have your booking reference available to help us find your journey. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. The time when off-peak services start can vary by station. We are not responsible for any loss or damage that is not foreseeable. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. This minimum fare does not apply to: Click here to view the minimum fare. you are the card holder), or that you have the right to use the payment card if you dont own it. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Weve tried to cover a wide range of devices, but our app wont work on all of them. trainline account change email. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Copyright 2023 Trainline.com Limited and its affiliated companies. The following provision contained in Section 9.5. all Off-Peak Returns). Leicestershire, DE12 7DS. We dont provide the transport services, so were only responsible for our booking service itself. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. The my account & quot ; on the website homepage to log to! Inconsistencies, please refer to this specific section only you dont own it action, or you. From UK, for Eurostar and European journeys the purchase of the stations between your origin and destination.... Trainlines terms and conditions available to help us find your journey and see off-peak... To cancel, refund or change your ticket type, we may to... 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