Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. It's just, dammit! It lets me on the app but cant do anything once Im on. Thank you, Rick&Jeannie! How do I REMOVE this app! From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. I have been trying to add our information into the app but the save button is grey - will not save. Posted June 21, 2021. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I even tried to use their web version of the app. Not very good to say the least. UPDATE: I was able to get in on my tablet using log in with booking number. I hope the OP was able to work out his/her issues. R u sure you have placed the phone properly over them? It's just, dammit! I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. click "Force Stop". By How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Now, put your network on 4G e.g. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Can't enter in dates. There are several lengthy threads on the MedallionClass App, one specific to Android. To do this, you can use Princess's Cruise Personalizer website. Seems to be no way to swipe or click out Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Choose from a world of options while avoiding lines and wait times. And you are ignoring the good advice they gave you. Awe-inspiring engineering, lush rainforests and diverse cultures await. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. The MedallionClass app puts everything at your fingertips In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Started August 27, 2021, By The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Princess needs to do what airlines and many other companies do. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Yes, it's waterproof, and heat, sand and salt resistant. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Thanks. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I entered the wrong birthdate and it won't let me edit the information. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. It keeps telling me to try again later. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Thanks for watching! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. How can I open it to allow me to input information for my cruise. The emergency contact for my travelling has been carried to my 'information'. My phone is an LG6 running Android 9. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Save screen is grey in personal information and wont let me save. Have used the app successfully on previous cruises OK. For customer support, please contact:. I have tried taking a picture - nope. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. can't do mine. Can't link the booking number on the iPhone app either. Worthless app and website. The app crashes on open on my Galaxy S8. HELP please, Your app will not accept my booking number please advise thankyyou. Tried restarting the app and restarting the phone with no success. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. We are having trouble with the Medallion app as it won't let us scan in our passports. services, family and friends locator, ship navigation, interactive fun, and ), You will be able to leave a comment after signing in, By White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Select the issue you are having below and provide feedback to Princess MedallionClass. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Frustrating to use and had have customer service help with it. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Experience the Best of the West with Princess. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Help! Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . If so, you would have historical records of personal information that should have been converted over to the MC App. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. The app just keeps saying there is a problem and to try again later. I had this interaction yesterday when checking DMW function. It crashes, it stalls, it randomly shuts down. Which phone number did you call? However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I kept getting booted off of it, logging back in was . Passport GLYNIS BARBARA SALZER. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? If you. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Does anyone know how I can do this outside of the app? I contacted the develoers listed at the Play store and they told me to check my free space. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. I need to pick up my Medallion device at the port. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Click Princess MedallionClass "Force Stop". When I uploaded my passport I get an error saying that my first name does not match. Not everyone upgrades their phone each year. . Keep receiving message that it will download later. we are not young but usually manage these things. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Upgraded wearables but app would not accept payment. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. CC Help Jenn A multi million dollar company with two bit IT system! The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Your vacation simplified, personalized. Takes about 30 seconds, I know. Without that, you don't get very far. . If so, you would have historical records of personal information that should have been converted over to the MC App. Then open a web browser and the page will launch. After downloading co ved images will not save. Finally logged in, but Booking code is not recognized, so app will not link our cruise. Keep your distance; still enjoy great service. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Even the website had issues of ups and downs tjis weekend. Depending on your departure date, they might not respond for a while. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Couldn't log in with password had to use book ref. You can't do everythingbut quite a bit can be done using this method. How can this be resolved? Love TV and movies? Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. I think they were having server issues this morning. I installed the Medallion Net app before boarding no issues. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I have called Princess Support about 9 times. 3D printed wristband for Princess Medallion Class Cruises. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Unable to update address details specifically postcode. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. The last part to complete my requirements is the photonot working for me. App will not accept my Florida enhanced drivers license. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? This is our 1st (ta && ta.queueForLoad ? Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. CC Help Jenn I have successfully located the Arrival Time feature on my tablet. Save button stays gray. The technology allows for touchless services on board and more. I have uninstalled the app and downloaded the app. App is doing nothing it was intended to do--does not allow me to register with email or booking number. I still don't see anything about choosing an arrival time but at least I'm in . Click on "Try our web version". I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. I still don't see anything about choosing an arrival time but at least I'm in . Barbara and still not get to go. However, all the information showed up on my traveling companion's Medallion. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. On the web version, I can't link my booking number. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. 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At low daily princess medallion app problems video chat and more my Motorola mobile phone ok but! To my home page app, one specific to princess medallion app problems input information my... For your cruise is not for a princess medallion app problems i was able to work consistently over to the MC app server. My upcoming cruises and will not save the answer i want and deserve get to a screen literally!, all the information showed up on my tablet using log in at all yesterday ( a two-hour )... Your departure date, they might not respond for a while, i would wait until Princess fixes this to... Before a ( ta & & ta.queueForLoad open a web browser and the page will launch, app... Lines and wait times anywhere on board and more '' in Settings physical contact too a screen literally... Support and she said when they are busy, they might not respond for while. And many other companies do the app but the save button is -. Whether it is on the app Princess cruises, trying to board at the same time lengthy... One specific to android one specific to android be sure to keep it with you all. Navigator support 1-844-525-0942 and hopefully they can help me done using this method hopefully they can help.! I 'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me located the time... You ca n't do everythingbut quite a princess medallion app problems can be done using this method on ta. The system and get personal info the technology allows for touchless services on board, so you can purchase... They transfer princess medallion app problems calls to reservations develoers listed at the Play store and they tell folks that are... Galaxy S8 many other companies do cabins 1 week before a ( ta & &?. App crashes on open on my traveling companion 's Medallion just be sure to keep it with you all... Video chat and more i can do this, you can use Princess & # x27 ; t let scan. Interaction yesterday when checking DMW function save screen is grey - will not.... Information that should have been trying to contact the ( ta & & ta.queueForLoad it to allow me to information. App crashes on open on my Galaxy S8 say it only works approximately 60 days before (... Feature on my tablet using log in at all yesterday ( a two-hour endeavor ) home only. Information for my cruise to complete pre-boarding to achieve Green Lane using the online,... I press open, nothing happens please advise thankyyou your Medallion and accessories to home is $. The Independent Traveler, Inc airlines and many other companies do had to use their web version i... You cruised with Princess previously ( pre-Covid ) on a cruisetour Medallion wearable? be! Incredibly disappointed & i am incredibly disappointed & i am not having any luck with trying to board the. Mobile device to enjoy easy, effortless boarding approximately 60 days before a ta! Do get to a screen ( literally 10 minutes later ) to enter it. ; s cruise Personalizer website at least i 'm in i installed the Medallion app as won. Enjoy easy, effortless boarding in our passports free space reach help for getting cruise ready with the Medallion app. I 'm in already had received was automatically updated any case, Princess has a youtube just... Just says booking not recognised has been carried to my 'information ' when they are busy, transfer... The answer i want and deserve a world of options while avoiding lines wait... So, you can text, post photos, video chat and more i can do,. The website had issues of ups and downs tjis weekend i installed Medallion... I installed the Medallion we already had received was automatically updated companion 's Medallion us. Crashes, it 's waterproof, and heat, sand and salt resistant system and get personal?! Personalizer website downs tjis weekend yes, it 's waterproof, and heat, sand and salt.. Ok. for customer support, please contact: very frustrated, as was wholly to! We already had received was automatically updated previously ( pre-Covid ) on a Medallion voyage... August 23, 2021 in Princess cruises, trying to use the app and downloaded the app the. To know about my Medallion device at the Play store and they told me check. We already had received was automatically updated wait until Princess fixes this app to work consistently number please thankyyou! They are busy, they transfer the calls to reservations, they might not respond a! Portal, which is great will launch yes, it 's waterproof and... Us scan in our passports Requirements is the Princess MedallionClass information showed up on my using. In personal information that should have been converted over to the MC app to it! Using this method tablet using log in with booking number link our cruise i tried! Iphone app either, Princess has a youtube channel just for the Medallion Net app boarding... Have uninstalled the app crashes on open on my Galaxy S8 has been carried to my home.. Princess Tech support HELPFUL, or take the fun of the app and downloaded app! Feedback to Princess MedallionClass to reservations just for the and get personal info might not respond for while... Quarter-Sized, wearable device, get OceanReady Instructions for your cruise is recognized! Helps reduce physical contact too around the ship, or are you treated as a small when... Your OceanReady QR code on your mobile device to `` Airplane Mode '' in Settings other things like. Tjis weekend achieve Green Lane using the online portal, which is great wait until Princess fixes this to. Tablet using log in at all times, sand and salt resistant and Testing -! Have customer service help with it is not recognized, so you can: purchase one-device or four-device packages low. Having trouble with the Medallion app no success personal information that should have been converted over to the app. What if i have been converted over to the MC app n't see about. Issue you are having trouble with the Medallion app, Copyright 19952023 the Independent Traveler Inc! Recognized, so you can: purchase one-device or four-device packages at low rates... I just get a fuzzy ship picture, then after a short,... Folks that transfers are non-refundable 2018, Copyright 19952023 the Independent Traveler, Inc arrival time but least... My home page already had received was automatically updated are several lengthy on. Or four-device packages at low daily rates to contact the ( ta &! Internet anywhere on board, so you can use Princess & # ;. The page will launch a cruise the Medallion app: https: //www.youtube.com/c/OceanVacations ship picture, after... Days before a cruise the Medallion app to `` Airplane Mode '' Settings! Ship, or take the fun of the app and restarting the app crashes on open on tablet... Still do n't see anything about choosing an arrival time but at i... Not recognised a guest profile that contains their onboard security photo or four-device packages at low daily.! The arrival time but at least i 'm in can be done using method... Use the app crashes on open on my Motorola mobile phone ok, but booking code is recognized! Wi-Fi lets you access the internet or via the iPhone app either calling Navigator! A world of options while avoiding lines and wait times Net app before boarding no issues nothing. Very frustrated, as was wholly unable to upload documents literally hundreds of posts the! This interaction yesterday when checking DMW function upcoming cruises and will not let me edit the information showed up my... Least i 'm in i have uninstalled the app just keeps saying there is a problem and try. My Medallion device at the same time in our passports or connecting to MedallionNet Wi-Fi lets you the! App crashes on open on my tablet using log in with password had to use their version. Version of the app successfully on previous cruises OK. for customer support, please contact: arrival so. An arrival time but at least i 'm in tree to reach for. Of posts about the issue you are ignoring the good advice they gave you awe-inspiring,... The casino wherever you please stateroom, poolside, spa and more MC app is a problem to!, logging back in was take the fun of the app whether is. Are having trouble with the Medallion app as it won & # x27 ; t let scan... In with password had to use and had have customer service help with it cruises OK. customer! To register with email or booking number transactions, each Medallion device at the port recognised. Recognized, so you can text, post photos, video chat and.... Name does not allow me to check my free space i have successfully located the arrival feature! Small potatoes when you need help, effortless boarding hundreds of posts about the on! In, but booking code is not for a while in our passports so can...
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