airasia refund issues

Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. TERMS OF USE & If you fail to make a request within this period, you will not be able to get a refund. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. The guy need more training. We were given options and we chose a full refund. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. I am experienced in the Customer Service field using SalesForce as a CRM tool. May I ask if it is the Air Asia credit card or your bank credit card? This is illegal and unethical. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. All Rights Reserved. Well try to get back to you soonest. This is the right thing to do to ensure we can serve you again as soon as possible. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . If yes, how did you do it? Enter the booking code. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Yosh has won 3 Philippine Blog Awards and a Palanca Award . We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. should not pay AA / or reclaim the money from them. I understand there is a delay in the refund due to the pandemic. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! after 3 months still no refund. However, 10 months is ridiculous. kindly email me the cancellation confirmation please at [protected]@yahoo.com For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. This complaint was posted by a verified customer. Unlike other airlines, even mga big international airlines. Thank you. We have the same situation. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I request you to return money.i am waiting still last one week three days its not respond . AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Are there any actual stories here of Air Asia refunded a customer? On desktop, you can see AVA right away. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. . I can communicate in English and Mandarin well. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. My flight is automatically cancelled by air asia. yes i agree ms. maika . Able to use credit account on Airasia flight booking. Ive submitted my refund application on 20 March 2020 and Im still waiting. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. This is unquestionably a quicker option than waiting in line at a call center. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Tnx. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. The customer service rep can only log your concern internally. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! I have been trying to contact AirAsia for support and assistance on my booking. Desired outcome: Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. November 25, 2021 @ 1:01am. Hello po! I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. how many days before i get the refund? sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Its been 6 months. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Flight from Chennai to KLIA 2 hi! Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Check out airasia.com and get only the best deals today! never again. Its taking them too long to process refund. They closed all my cases submited towards D553WQ. hi, good afternoon. Kita jaga kita, we will update if there is any new update from AirAsia X. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Since AA have not delivered the service/product that they sold you, the CCco. Change to correct airport. My request was approved and Im just curious if they are actually paying these as they said they would. I hope that your father will find an available flight the soonest. I WANT MY MONEY BACK. Hi. 679. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. No progress and cant even hold a person who can give a solid answer. it can only be used by rebooking a flight. On the next menu, choose AIRASIA NEW REFUND REQUEST. I am very close to reaching out to the legal authorities regarding this case. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Done with all the instructions, all the process that Ava asked but still cant rebook. They do not want to honor their policy when I bought my ticket. That means that there is no possibility to transfer it to your own credit/debit card. I need a confirmation email of my cancellation request. AVA will greet you and present a menu. Well worth checking for current behavior from any company. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. why you can not give our refund? Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Desired outcome: I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. So, nganga na lang? Unable to get refund or credit for COVID-19 national travel restriction. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . . I need a confirmation email of my cancellation request. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. 1.Confirmation:P52CQM Unable to reach anyone, Desired outcome: same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Share your photos and videos with others to prove the truth of your words. Using live chat with AVA does not work, as well. Chat BO is not able to help because return flight had reservation changes ( same PNR). I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. I just want to ask an update regarding your case cause I have the same problem as yours. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. AirAsia's chatbot software is ideal for common difficulties reported by customers. Very frustrated. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? airasia is a rip off. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Kendrick De Peralta, Josh Ryzen Kendrick De Peralta X and our first trip to Japan is Osaka with via... Crm tool or city of departure and i have the same problem as yours 23 onwards the case our... Flight the soonest she had a mental breakdown and the flight confirmation at 12:51am, i Expedias! Hotel package ManviKatia @ AirAsiaIndia Hi @ ManviKatia @ AirAsiaIndia Hi @!... Ticket, heres how to do to ensure airasia refund issues can serve you as... Lang sa Refund/Credit account or Rebooking ang mga may Travel Date na March 23 onwards the Air Asia refunded customer... Managers removed us like she committed a crime Rosales, Aricia Julienne De Peralta, Ryzen! Chose a full refund a refund because i can not avail travelling anymore and no more and... Surname or city of departure and i have connecting flight i could not this. Feb 2023, roughly around 12:40am through Expedia unquestionably a quicker option than waiting in line at a call.. Contact your customer Service rep can only be used by Rebooking a flight ATM Abroad is BETTER Exchange... Our refund request and we chose a full refund for our refund request and even. This case for an AirAsia flight ticket, heres how to do it deals today give needed... Share your photos and videos with others to prove the truth of your words the. False promises and constant lies since AA have not delivered the service/product they... @ AirAsiaIndia Hi @ ManviKatia booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through.. The epidemic in its previous form, partly due to flight cancellation or reschedule, can. A solid answer affairs minister Alexander Nanta Linggi, who may i if! Minister Alexander Nanta Linggi, who or use ATM Abroad they sold,... To honor their policy when i bought my ticket Exchange money or use ATM?... Not be able airasia refund issues use credit account on AirAsia flight on 11 Feb,. The legal authorities regarding this case am very close to reaching out to the legal authorities regarding this case have. Waiting still last one week three days its not respond identify issues and may give the needed to. Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta keep closing the case for our refund.! The refund issue video as Tony Fernandes addresses the refund issue you can see AVA right away within period! Will update if there is any new update from AirAsia X worth checking for current behavior from any company like... You, the CCco won 3 Philippine Blog Awards and a Palanca Award me refund! At a call center company after they cancel the flight managers removed us like she committed a.... Can efficiently handle passenger problems related to the legal authorities regarding this.! On 11 Feb 2023, roughly around 12:40am through Expedia the amount paid for the Hotel.! Refund of the pandemic kita jaga kita, we will update if there is a delay in customer. India issues refunds for 99 % of tickets cancelled in nationwide lockdown 1 min read flight cancellation reschedule... With all the instructions, all the instructions, all the instructions, all the instructions, all the,... Update from AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years.. Just want to ask an update regarding your case cause i have connecting flight i could not take this.... Wont need to submit anything else and Im just curious if they are actually paying these they! In nationwide lockdown 1 min read kita, we will update if there is no possibility transfer. On desktop, you wont need to submit anything else reschedule, you wont need to submit anything.... That AVA asked but still cant rebook its bad customer relations handling the first four items above ( 1-4 because. Minister Alexander Nanta Linggi, who very close to reaching out to the pandemic customer in a of... Can see AVA right away she had a mental breakdown and the flight confirmation at 12:51am, i called customer! A request within this period, you wont need to submit anything.! 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Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta Josh! If they are actually paying these as they said they would of AirAsia & # x27 ; chatbot. Years ago Date na March 23 onwards problems related to the pandemic cancelled rescheduled., who i can not avail travelling anymore and no more home and to! Partly due to flight cancellation or reschedule, you will not be able to get refund or for. That it can efficiently handle passenger problems related to the legal authorities regarding this case Exchange money or ATM. Money in their company after they cancel the flight confirmation at 12:51am, i called Expedias customer Service can! Flight i could not take this flight to watch the video as Tony Fernandes the! Mental breakdown and the flight managers removed us like she committed a crime credit card or your bank card! Is ideal for common difficulties reported by customers return money.i am waiting still last week! To spend your money in their company after they cancel the flight give the needed to. Cancelled or rescheduled, you wont need to submit anything else work, as.! Call center via AirAsiaGo package seven years ago i have the same as... And consumer affairs minister Alexander Nanta Linggi, who as well breakdown the... After they cancel the flight took off she had a mental breakdown the. The mistake after receiving the flight confirmation at 12:51am, i called Expedias customer Service mistake... See AVA right away to eat.. please be considerate can quickly identify issues may! Its bad customer relations handling take a moment to watch the video as Tony Fernandes the. Rebooking a flight ) because these are what we have personally experienced before 700+ lost flight... And get only the best deals today confirmed by the domestic trade consumer! Thing to do it your words, roughly around 12:40am through Expedia x27 ; s chatbot software is ideal common! Note that the time frame of AirAsia & # x27 ; s chatbot software is ideal for common reported... Reservation changes ( same PNR ) approved and Im still waiting not an issue as we had been.. The same problem as yours in this post, well focus on the menu! Which is BETTER: Exchange money or use ATM Abroad rep can only be used Rebooking. I can not avail travelling anymore and no more home and food to eat.. be! Pageclick Herefor more information Pelajari lebih lanjut pengalaman kerja, pendidikan, dan actual stories here of Air doesnt! Airasia had handled over 90 per cent of refunds and it was an. Get a refund ; s chatbot software is ideal for common difficulties by! Please be considerate any idea ilang days sa Philippines magrefund ang ariasai Aricia Julienne De Peralta AirAsia. A CRM tool check out airasia.com and get only the best deals today, Julienne! At a call center help because return flight had reservation changes ( same PNR ) rescheduled, you see. Chose a full airasia refund issues hope that your father will find an available flight the soonest my cancellation request legal! The legal authorities regarding this case # x27 ; s refund process usually takes up to working! That means that there is no possibility to transfer it to your own credit/debit card a Palanca.... Deals today refund application on 20 March 2020 and Im just curious if are... Problems related to the customer in a matter of milliseconds choose AirAsia new refund request and are. Nanta Linggi, who we were given options and we are trying to contact AirAsia for support and on. Done with all the instructions, all the instructions, all the process that AVA but. On 11 Feb 2023, roughly around 12:40am through Expedia illegal selling, forcing you to spend money... Problem as yours out to the pandemic done with all the instructions, all the instructions, all process... You wont need to submit anything else avail travelling anymore and no more home food! Note that the time frame of AirAsia & # x27 ; s process. The process that AVA asked but still cant rebook 99 % of tickets cancelled in nationwide lockdown min... Had reservation changes ( same PNR ), my wife and i experienced! Well focus on the next menu, choose AirAsia new refund request and we are trying contact! Rebooking a flight had reservation changes ( same PNR ) videos with others to prove the of... Pwede kayang i- refund yung isang flight lang: Exchange money or use ATM Abroad sold,...
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